John

Jan 28, 2025

Spyder Customer Care is virtually non…

Spyder Customer Care is virtually non existent. Three years ago my sister visited America and at my request bought my wife, on my behalf Spyder Faux Fur Jacket 154009 001 - Black Women’s size 6 She has worn the jacket for 3x one week ski holidays and about 10 days as well. The jacket has been well maintained and not abused in any way - no ski falls. Both elbow pads and the rear and front shoulder faux leather areas have frayed and holed in several sections. On examination these faux leather pads are extremely thin material, about 0.5 mm, less than paper napkin thin in fact and tissue strong. Not up to merchantable quality. I noted the product comes with a “Limited Lifetime Warranty”. After several unsuccessful attempts to contact Spyder USA (their web site seems to reject photo attachment from UK) and no reply to emails, I tried Spyder EU. They replied that the “Lifetime Warranty” did not apply to Europe. The European warranty term was 2 years. My sister therefore paid $550 for a jacket that lasted 30 days gentle use and developed holes in both elbows, plus front and back shoulders - 8 holes! We aspired to using Spyder products but feel so let down and disappointed by my actual experience, I will never buy from them again and recommend others buy from a different company.