Activ8
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Appalling treatment from management
I regret to share my deeply disappointing experience with Activ8 Gyms, specifically concerning the yoga class held at their Billingham Forum location. My mother and I joined with high hopes, seeking a peaceful and fulfilling yoga practice. However, what we encountered was far from satisfactory. The primary issue we encountered was the consistent sound bleed from neighboring classes, severely disrupting our yoga sessions. Despite numerous complaints to the management, this problem remains unresolved. It's evident that the gym's management shows utter contempt and a lack of respect for the yoga class and its instructor. I must emphasize that our complaints, made both verbally and in writing, have fallen on deaf ears. The lack of response and action from Activ8 Gyms' staff is incredibly disheartening and disrespectful to their customers. According to the Consumer Rights Act 2015, customers have the right to expect services that are carried out with reasonable care, skill, and quality. Unfortunately, Activ8 Gyms has failed to meet these minimum standards, leaving us with a disappointing experience. Additionally, the disregard for health and safety under the Health and Safety at Work Act 1974 raises serious concerns. The gym's failure to address potential hazards further highlights their lack of responsibility towards their members' well-being. It's also disheartening to see that Activ8 Gyms may be in violation of the Unfair Trading Regulations 2008, by engaging in unfair commercial practices that harm consumers' rights. I cannot recommend Activ8 Gyms based on our experience. The yoga class, although promising, is undermined by the gym's management, leading to an unsatisfactory and disruptive atmosphere. Overall, we have been left feeling frustrated and unappreciated as loyal members. I strongly urge the management to take our concerns seriously and rectify the issues promptly to provide the services they promised on their website. I hope my review serves as a cautionary message to potential customers, and I sincerely hope Activ8 Gyms takes immediate action to improve their services and respect their members.