Economy Energy
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THEY ARE A DISGRACE
Just sent them another email as their staff - if it ever exist - must be busy partying for Xmas using the money STOLEN to customers like me My situation is as follow: Last October 2017 we moved into this new built semidetached . Simple 3 bedrooms. Next door hadn't been sold and we stayed till June 2018 with British Gas. Husband found economy energy, the price was good and we were "free" to move without any charge. Which we did in October as Economy En went up with the prices. Economy Energy didn't like it. Also they didn't seem to get the grasp we lived in a small place as on the gas bill it always appear a reading for 2 meters. My husband called them immediately when we spot the mistake (beginning of July). What happened is that - although we DO NOT have a smart meter, they had 2 gas meters readings: our the correct one started like 13000. Then there was another one that was only like 2050. My husband told them that the 2050 must have been the one of next door house that at the time hadn't been sold yet, as before this semidetached there was a detached house only and the builder used its old gas meter (the 1300) for our side AND a new gas meter for the side that hadn't sold yet. But economy energy wasn't going to believe us, even if we sent them photos. They had this idea that we live in a place like Buckingham Palace. Impossible to speak to anybody. Very dense customer care. Probably economy energy didn't like the fact that the summer had been so hot the gas usage had been minimal. But they took out "their" money from the direct debit like clockwork. THEY OWE US LOTS OF MONEY!!!! Each time we call them they say we will get a final bill but when? In my life I have dealt with incompetent people, but economy energy is by far the most callous and dishonest. Cowboys and THIEVES. I despise them Barbara Hardy