Emerald Cruises UK
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This river cruise line is dishonest
This river cruise line is dishonest, unable to keep their word. Our 2020 river cruise through Provence was canceled by Emerald due to Covid 19. They offered a credit for a future cruise in 2021/2022 but we decided to cancel any future trip with them. We agreed to accept a $1000 loss of our deposit and Emerald agreed to refund the remaining $7,790 balance. They stated it takes 90 to 120 days for the refund. This was on August 27, 2020. It is now January 7, 2021(way past 120 days) and still no refund. Repeated emails to their cancellation personnel either go unanswered or respond with "refund is in progress". Their Customer Service people are useless in providing any information. Do not book with these crooks if there is any chance you may need to cancel or reschedule.