Travelocity
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I recently booked two round trip…
I recently booked two round trip tickets for my son and myself from Providence to LAX. The confirmation email did not include my son and when I investigated I found my name on both tickets. Travelocity told me I could not change the name on one ticket to my sons as the flight is non transferable. So… I had to purchase ANOTHER round trip ticket at a $300 increase from the original cost. I have tried to speak to someone at Travelocity but get virtual agents, disconnections and no answers. I’m trying to get a refund on the duplicate ticket and am told I can’t. They are working on getting me a credit but there maybe a fee associated with the cancellation I want my money refunded on the duplicate ticket as well as the flight credit I used to purchase the ticket. Lastly I want the difference in cost I paid for the “ new” ticket for my son. This experience has been atrocious and speaks volumes of their customer service. Their agent completely ruined my confidence in Travelocity and I’m stuck with an extra ticket I can’t get refunded plus I had to get another ticket that was very costly.