Bank of Ireland
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Nightmare experience for loyal customer
I have banked with BOI my whole life. I tried to open a savings account last week through their web platform and I have to go through a process of proving my identity (Photo IDs, proof of address). I have 2 forenames on my Photo ID but only go by one of them and have always gone by that forename with the bank. I am now unable to open a savings account with a bank I have been with for decades as I don't have a proof of address to match one of my forenames (I do not go by that forename and never have!)