Ripple Energy
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Communications staff in need of training
I've invested in Whitelaw Brae, but apparently it's been delayed due to funding issues. There has been very little communication on this, and the project timeline on their website has not been updated since early summer. Questions about the status of the project on their community forum have gone unanswered. I'm beginning to get a bit worried. What has really spurred me to write this review is reading others members' reviews here and being quite shocked by the responses from Ripple. Not only do the responses ignore customers' legitimate concerns, but they are often sarcastic, passive aggressive, and seem to be trying to shame customers for writing a bad review. This is incredibly unprofessional and gives a very bad impression of the company, and I think Ripple seriously need to look into the training and recruitment processes for their communications team. The censoring of any critical comments on their community forum also adds to the general impression that Ripple takes a contemptuous view of customer concerns and believes that its higher goals absolve it of the need to pursue more humdrum aims such as basic customer service.