Travelocity
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Washington to nowhere.
Washington We booked our trip through Travelocity. U called and asked about a seat upgrade to get our ba checked in, and carry ons. I was placed on hold, and then was told, there were no other seats available, that I was out of luck. I informed the employee that I was looking at the flight and there were open seats, they were economy plus. So I called United and they moved out seats on all flights for around an additional 1200 bucks. Now please note, during our walk to c-20 I called Travelocity. I was informed that since United made changes to our flight that they could do nothing for us. I told them that we had trip insurance. She said we got to Washington so we would only get a potion of the 115 dollars back! I said wha? That’s not how trip insurance works. She gave me the number for the insurance, and I had to hand up before I went off on her. They, Travelocity left us stranded! We were originally supposed to fly from PNS to Washington. That got cancelled and Once out plane arrived in Washington, we were informed to go to gate c-20 for information about our flight. We were rerouted to Houston, and then to Washington. The crew was late by 1 hour and 30 minutes. Which ate into 3 hour layover. Then we got rerouted to Ohio because the plane was low on fuel. which made us even later. The connecting flight was delayed up until 10 minutes before our arrival. One of the other ladies on the plane was going to Barcelona also. Here daughter was already aboard the connecting flight. she informed us that the plane had just left the gate as we were pulling into the gate. Once out of the plane we were informed to go to gate c-20 for information about our flight and to get put on another flight. As we approached c-20 there was a line of hundreds of people. We finally got to the front of the line at 130 in the morning. After a lot of searching the lady found an opening on another airline. Turkish air. We asked about getting a hotel for the night. We were informed all the hotels in the area were totally booked! No shops were open for food! and of course my medications were in my checked bags. I had on days worth on my person. Which I already used half. I am diabetic and have a heart condition. No one cared. It was an oh well type of attitude. After another few hours we were able to get our luggage from down stairs. Then we went to Turkish air to see about the flight. They did not open until 1600 hours. Ironically an hour later a Turkish air employee was pushing luggage down the hall. We stopped him and asked about the flight. He informed us that they had no openings whatsoever until Tuesday. That United was wrong. We then went to guest services for United and spoke with a guy. He came on at 7 am. We’re talked with hime for about 4 hours. We told them to just get us back to Pensacola. There were no flights for days. The manager came over and found another flight and verified it. The girl in the Birka started to look at it and changed it again. That’s when They, eventually found us a flight via Brussels air. We were told at 1400 that the flight was cancelled. We were told to go to Lufthansa and they would get us on another flight. Nope. totally booked. Oh, the line was extremely long. The lady said that we were not even in their system. That when they pulled up our booking number there were numerous changes to our booking. Pages. We were not getting out. We went back to United, of course there was numerous people again. We informed the lady doing line control what was going on, she let us in the back of the line. How gracious. We finally just gave up and got a rental car. We have lost thousands on this trip. Hotels, cruises, excursions, faith! Travelocity to date still says that since United took control of the ticket, the are not responsible.