KIA
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Rude personel on the service reception desk
Thursday 27th September 2018, I had my Kia Ceed booked in for its MOT. I booked via the internet (Kia's Website). The booking was confirmed and printed out. The booking stated the day of doing the MOT, and whether I required AM or PM appointment. I selected AM appointment. When it was printed out the confirmation read: Drop off from: 8:30 AM, My details, Vehicle details, Order Summary and Booking details which stated MOT Test £39.00 and while you wait option. I arrived at the test centre Edwards Kia Worcester at 10.30am. This was the earliest I could get there due to work commitments. I handed over the print out to a young female receptionist, who immediately shouted out Its Mr Xxxxxx. We have been waiting for you since 8.30am. You are now to late to have your MOT. I was given several options on what I could do. I could take it away and find someone else to MOT the car, wait all day up to 5pm and they would try and do the MOT or re book another day. I could not re book or take away as the MOT ran out the next day. The receptionist dug her heels in saying it was my fault as the appointment was 8.30am. I tried several times to explain that there was no time option on the internet other than AM or PM and that the “Drop of from: 8.30am” meant to me I could take the car in any time after 8.30am and before 12 noon (pm). I was prepared to wait up to 2 hours whilst the MOT was carried out. The female assistant aggressively advised that the drop of from 8.30am was the time the car was booked in. She did not understand what from 8.30am meant!! After some 5/10 minutes of discussion with another assistant listening and almost laughing I gave in and accepted to wait from 10.30am to 3.00pm or later. I did this to save further embarrassment with other people listening. I was told to sit in a chair in the corridor and wait, no drink offered, no offer to arrange for someone to collect me via their phone in fact no further communication whatsoever. After 1 3/4 hours of waiting I manged to arrange via my mobile phone for someone to drive 12 miles to collect me. At spot on 3pm my phone rang, it was Edwards Kia saying the car was ready to collect. I started to ask if the MOT was successful the caller put her phone down and cut me off. I was then driven back to Edwards (12 miles – 48 miles back and forth in total). I arrived at the garage at 4pm, The car had passed the MOT and I paid the £39.00 fee and was handed the MOT certificate. I was told the car was outside and left to go to the car. The female assistant ignored me. This is not the first time I have had trouble with Edwards Kia Worcester. The service department lets down Kia as they try to come across as being superior beings to the customer. I am a business owner and spend a lot of time and money training my staff people skills. I seriously suggest Edwards Kia Worcester try a lot of training with its staff especially the service reception. What they need to realise it's customers like me who pay their wages and put a meal on the table. I realise this rant will fall on deaf ears, but I and others will be the winners as I for one am about to purchase a new car as my Kia is 4 years old. Will it be a kia? The sales people are polite and helpful, this is ruined by the service desk personal. When I left the garage, I went to a local Mercedes-Benz garage and am very interested in what they are offering. I have 2 Kia's and my family between us have 3 Kia’s, this will come to an end. Sorry Kia, get your dealers sorted out. Phil ADD ON: Looking at the reviews here it looks as if Kia dealer customer service departments need to get there act together. I wonder if Kia ever read these reviews. The main issue is the service departments not the sales people, they are doing there best to sell, ware as the service departments are awful .My problem has now been written off by Kia and nothing has been done. NO HOPE!! I am some £80 out of pocket on taxi fares. Sales of new 68 plate cars very low, Maybe if service centres got there act together things might get a little better, don't hold you breath though.