Thomas Cook Airlines
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GAVE ADVANCED NOTICE THAT MY WIFE WAS…
GAVE ADVANCED NOTICE THAT MY WIFE WAS BLIND AND IT WAS RECORDED ON ALL HER PAPER WORK. 1ST JAN FLIGHT FROM GATWICK TO BANJUL NO ATEMPT TO ADVISE BLIND PERSON ON SAFETY( WAVING ARMS ABOUT AND SHOWING LIFE JACKET FITTING OR DOOR POSITIONS BY CABIN STAFF MEAN NOTHING TO A BLIND PERSON). THIS SITUATION WAS REPEATED ON THE 18TH OF JANUARY AT BANJUL BUT THIS TIME THE REALITY OF SAFETY INSTRUCTION HIT HARD WITH A BIRD STRIKE AND EMERANCY LANDING. AS I POINTED OUT WHEN WE TOOK OFF WITH A REPLACEMENT AIRCRAFT IT SHOULD BE LAW THAT IF NOTIFIED OF A BLIND PERSON THEY SHOULD GIVE SAFTEY INSTRUCTION REGARDLESS IF THEY HAD A TRAVEL COMPANION BECAUSE WHAT WOULD HAPPEN IF THE COMPANION WAS INJURED IN AN EMERGENCY SITUATION AND UNABLE TO INSTRUCT. WE FLEW WITH EASY JET THE FOLLOWING DAY AND AGAIN WE HAD GIVEN INSTRUCTION OF A BLIND PERSON ON THE FLIGHT IN ADVANCE AND A CABIN CREW MEMBER MADE HER SELF KNOWN TO THE BLIND PERSON AND WENT THROUGH THE SAFETY GIVING THE BLIND PERSON THE LIFE JACKET AND LETTING HER FEEL THE WHISTLE AND POSITION OF THE INFLATION DEVICE AND TOLD HER HOW MANY SEATS TO FEEL TO THE ESCAPE POINTS AND FINALLY MADE HER FEEL WERE THE CALL BUTTON WAS AND SAID IF ALL FAILS PRESS AND CABIN STAFF WILL BE AWARE OF HER SITUATION. WELL DONE EAST JET THANK YOU FOR A FIRST CLASS SERVICE TO THE BLIND, AS FOT THOMAS COOK I CANT PRINT THE WORDS THAT FIT YOUR LACK OF SAFETY INSTRUCTION TO A BLIND PERSON.