Kat

Apr 24, 2020

Stealing money, terrible business

I’ve ordered japan crate in the past and their customer service was always hard for me to get through to. Facebook comments, Facebook messages, support emails, everything. They never once got back to me. I made the mistake of ordering a premium March crate recently despite all that, because they are a small business and I didn’t want to hold the lack of response against them for being busy. I expected it to take a while as shipping normally takes 2-4 weeks when there’s not a quarantine. But it’s been over a month, and I just got an email stating that, without notice, all March japan crates were sent back to the facility when they were being shipped, and to re-ship them, Japan crate is automatically, without my consent, going to take more money out of my account to cover the new express shipping costs. They have no right to take my money without asking me and should offer to let customers cancel, but they will not allow that, as you have to cancel within 24 hours of placing your order, and that was over a month ago for me. So they are stealing my money without letting me cancel my crate because of a problem on their end, not mine. It’s not my responsibility to cover extra shipping when it is not my fault, and when you are forcing it on me without giving me any other option. It’s terrible customer service, and I will not put money into a small business with terrible practices