Muscle Food - MuscleFood.com
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Disappointing customer service
I’ve had a few orders from muscle food always great quality - I don’t know what the quality of the latest parcel was as never received it. Immediately after ordering on Friday 13th June I requested to cancel my order as had realized my Apple Pay had selected my previous address for delivery. I contacted through email and messenger to make sure my request was received - I got an email reply Saturday asking for the order details which I supplied and explained I needed to cancel so that I could order to the correct address (delivery was scheduled for Wednesday) I received no reply and so chased a response on Monday on both messenger and email - no reply to either. On Tuesday I received a despatch notification and again contacted musclefood on email stating this order couldn’t be delivered to my previous address as we’ve had numerous items stolen by the new tenants - received a reply Wednesday to say they couldn’t fo anything as already despatched. Absolutely appalling customer service, I requested dpd deliver to a trusted neighbour but unfortunately the delivery proof I received showed it was left outside my old address - my trusted neighbour knocked and the current tenant denied all knowledge of the parcel - despite my best efforts and quick response to my error musclefood put in zero effort to help and now I’ve spent £35 and received nothing - disappointing to say the least.