Anglian Water
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Incompetent
This started about 3 years ago. AW came to read the meter, we have one of those readers on an outside wall. We were informed it wasn't working, and that they would sort out a meter change as ours was old. Nothing happened. Covid struck, not a word from AW. Fast forward to Dec 22. We had a request to read the meter, which we did. We got told our DD would be going up to £188 a month, from £19. What a shock! Phoned AW who were confused as to why, I said well do you think it's because of the broken meter, that you knew about, but did absolutely nothing with. They sent someone out, we didn't have any issues, it was a misread by us...yes we did their job for them and read the meter. While here, it was noticed that the hose to the washing machine was leaking, my husband just stuck his hand in and tightened the hose onto the connector, why the AW person couldn't do that I don't know. He also said the meter needed updating, I said that it needs to be moved also. I am getting a new kitchen fitted, and told AW this on several occasions while attempting to get the meter changed and moved before the kitchen was fitted, after numerous calls, finally got them to agree to come out while the kitchen was empty and do the work. Well, AW turned up. Bloke looked me up and down, must of thought oh little woman here, easily bamboozled. Told me point blank the meter could not be moved. I said why not, he said he wasn't booked to do it. I'd just had enough. Told him to leave. Rang AW, and asked why the move had not been booked in. They said because it hadn't been mentioned, when I had mentioned it several times!! Their response? Get a plumber to move the meter where you want it then we will come back out and exchange it!!! Unbelievable! I have to sort out your incompetence. Told them to shove their meter exchange. My plumber will move the meter, and sometime down the line, when I can be bothered, if I can be bothered, I might call them to exchange it. I have never dealt with such an incompetent company.