Sixt
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Beware of SIXT Car Rental Olbia Airport Sardinia
Reserved and paid for a car at SIXT Olbia Airport Sardinia. The Deal: Mini Cooper Clubman + 1 extra driver Arrived at the dealer on time, ready to get our vacation going. Young male clerk politely welcomed us to Sardinia and asked for my credentials. Soon enough he pitches us the usual "great deal". An upgrade to a large BMW 5 Series and full insurance package for MERELY a 60% price hike. Knowing that this is what car rentals make money off, I kindly decline the offer. His mood suddenly switches from friendly to unintrested. At that moment he tells me that the Mastercard I paid the rental with beforehand can not be accepted for the deposit due to being a prepaid credit card. I ask him if we could use the credit card of my partner (I had booked her as an extra driver) which he also declines as this would go against the terms and conditions of Sixt. Finally he says he could magically accept her credit card but ONLY if we take the upgrade he pitched us a few minutes ago!! (That means an extra €250) After telling him that his offer was utter nonsense, he replied there was no solution to the problem. We would have to cancel the rental and scribbled down the telephone number of the customer service and simply walked off!! This dealer used the credit card issue to INTIMIDATE THEIR CUSTOMERS INTO UPGRADING. UNBELIEVABLE! The craziest part is that the customer right next to us told us that they were also trying to pressure him with cancellation if he wouldn't upgrade! We ended up booking a car at the Europcar booth around the corner. The transaction took around 20min and we were off to our destination. I gave two stars because after reaching out to SIXT customer service, they quickly responded and assured to refund me the whole rental price. As of now I am waiting for the refund.