M Red

M Red

Member since Invalid Date
1
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1 out of 5 stars
Average rating

Reviews by M Red

SO

Southwest Airlines

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1 out of 5 stars

So many problems

So many problems! I have been a loyal Southwest customer for over 20 yrs. Been going downhill but thought I will stick it out but as of today I am just done! Between been told while I am in line to board the plane that everyone left (was first in the B line ) in the boarding area had to go find customer service area to have all our carry one bags checked because the overhead bins were already full!!! You are telling me that the 60 people who are already on the plane filled up ALLLL the ovrehead bins and now we have to leave to go checked carry ons!!!! BY the way the plane was already delayed by an hour and now it is going to be delayed more by making us go check bags. I purpose brought the smallest possible carry on and yet I am the one having to check it but letting all the people in the A section take at least 3 carry ons into the plane and that is okay?!?!?!?!?! Now mind you I was not the only one upset, some were saying should just fly the shitty airline Frontier at this point and at least they enforce their carry on sizes and amount allotments!!! NO]W this is all on top off the new policy of paying for checked bags and the issues with their credit card. Not only did they and will NOT honor their sign on bonuses for having their credit card but they still charged the annual fee even they made the screwed up with their credit card issues!!! Horrible Horrible customer service and horrible horrible resolutions team!!!! JUST DONT DEAL WITH THEM OR ANYTHING RELATED TO THEM!!!!!