MUD\WTR
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Bad customer Service
The tea is pretty good. I liked the rest tea (purple label) a lot. It was helpful to go to sleep and the normal mud water (black label) was pretty good but definitely did not wake me up and make me alert any way near to how coffee/caffeine does. not a true replacement at all. This review is less about the tea and more about the customer service. I had a subscription to the rest tea for a monthly delivery but after several months realized it was more tea than what my wife and I were drinking so I cancelled the subscription in May. I received an email from Mud water confirming my cancellation. June comes and I get charged and sent another rest tea and when I logged back on to my account see that the subscription was not cancelled. In trying to resolve the issue, their customer service requested I return the latest tea to them and pay myself for the return. This is such a terrible way to handle this error on their end. Why would I pay to return something I had not ordered/was sent by the company's mistake. I normally don't leave bad reviews as it takes up my time but the way this was handled irritated me a lot. Side note too, their ads are really, really obnoxious and annoying. mud water... as bad as it sounds