The One Broadband
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Our broadband went down at midnight…
Our broadband went down at midnight 24/06/2026. I rang up at 7.56am asking for help and a ticket was raised. However there had been no response so called again at 13.15 another ticket was raised, however still no response to inform me why I have no broadband service therefore I will be cancelling my account. I have also asked twice today for my log in details since the transfer from Octaplus with no response. Awful and shocking customer service no communication very very poor. I can’t believe you reviewed this post and you want me to clarify who I am and yet you’ve have months of direct debits of me since you took over from Octaplus Ref of my direct debit 5LTB8SISBRMAXAWPOE Shocking My Broadband is working now, I however still dissatisfied with the level of customer support and me having to go to Trust Pilot to get a reaction. Also the response to the post was below par blaming me because you couldn’t clarify who I was despite me giving you my name and address and phone number twice on tickets (#4002 and #4062). You where saying that you have two Mr John Graham on your books so basically you were saying that two John Graham at my address So based on what has happened I have made the decision to leave The One broadband provider and I’m giving you 2 weeks notice that on the 8th of July 2026 I will transfer to Sky broadband and I hope this transfer goes smoothly. So One broadband why are not authorising my transfer of broadband to Sky Broadband because I have had a text message from City Fibre and and a phone call from Sky to say you have not authorised the transfer and yet you replied to the message of me stating that I am leaving The One broadband. Get this resolved or I’m taking action against you as I’ve not signed a long term contract with yourselves as I was on a rolling contract with Octaplus when you took over my broadband.