SriLankan Airlines Official
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The worst airline I could possibly…
The worst airline I could possibly travel with or communicate with. They have let me and my mum who has Alzheimer's down. I booked extra leg room seats and then according to their policy requested wheelchair for my mother to the cabin. At no point did they tell me that booking wheel chair would mean that my mother would also lose her extra leg room seat that I paid for. A day before the flight I try and do online booking to find out that she has been moved miles away from me 24G which is right at the front and I am in 50K at the back. I called them and pleaded with them and told them that what they did was so wrong. She needs assistance with toileting and feeding. All they could say is "the thing is", "the thing is". No solution to a problem they have caused. Avoid this airline at all costs. This airline has left me a great deal of stress and distress