Discover Airlines
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Be careful of paying their faults
We had booked the Europe - Florida - Europe flight at Lufthansa, but the flight was operated by this company. Upon on-line check-in (back) I needed to add one bag but their system was repeatedly returning error message (there was no chance to add the bag for 188 US). I contacted there Customer Service but no response (they replied after the whole week!). At the check-in desk I was asked 50 US more than at on-line check-in. Tried to sort it up with present manager (Mr. Roy) but I was said they could not do anything for me (despite of their fault) and if I wouldn´t pay the increased price, my bag simply would not fly with us. Simply said - their fault, you should pay. Just customer ripp-off, would never fly with them again.