YES RENTALS
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BE AWARE - NO TO YES RENTALS!!!
I had called and confirmed my rental the Monday before collection to check that car would be ready and confirmed the amount for payment at collection. Upon collection I was then informed there was another $250 bond to pay - which wasn't mentioned in the phone call that I made on the Monday before. Then the 2x women that I dealt with had a discussion (with me being the only one waiting for a vehicle in their portacom / reception area) in their “native” tongue. This was very disrespectful - and I brought that to their attention as I'm standing there listening to them and not understanding what they're talking about – knowing that they were talking about ME. At the time of bringing to their attention their rudeness for talking in their native tongue without using English - they proceeded to apologise in English and continue talking in English as I requested so that I could listen to what was going on. For a car rental company to have staff choose to communicate in another language purposely to bypass/talk without the hirer/ME understanding their communications was EXTREMELY rude! The car was awful. It was actually clean - but the radio and ability to sync with my phone wasn't ideal. They had multiple vehicles like the one that I hired - so they must just have a fleet of those cars. The shuttle to and from the airport was fine – lucky we were travelling within their opening hours – as I see from other hirers that they’re difficult to deal with outside of these hours. But then the wait upon drop off (to get back to the airport for our flight) was poor - and the waiting room was disgusting (there was a full bin with overflowing used nappies and Powerade bottles - YUCK!!) – I have photographic evidence – but don’t seem to be able to add a picture to my review. WE WILL NEVER EVER HIRE A VEHICLE FROM YES RENTALS AGAIN - AND WE WILL BE TELLING ANYONE ELSE WHO WILL LISTEN TO NOT USE THEM EITHER! WE HAVE DEFINATELY LEARNED OUR LESSON - CHEAPEST IS DEFINITELY NOT THE BEST WAY TO GO - AND WILL PAY MORE IN THE FUTURE TO USE A MORE REPUTABLE CAR HIRE COMPANY THAT WE CAN; A) COMMUNICATE WITH IN ENGLISH, AND B) HAS A PICKUP AND DROP OFF DIRECTLY AT THE AIRPORT!!! HEED OUR WARNING! PS: & the $250 bond that I've mentioned above - they take it immediately from your account - and then don't release it from your account for 5-7 days!!! Daylight robbery!!