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Travelocity
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Had to cancel my son's spring break…
Had to cancel my son's spring break trip due to COVID-19. Was told by Travelocity that I was not eligible for a refund because I cancelled 7 days too late, yet it was still 7 days before he was supposed to travel. Didn't matter that Florida had closed all beaches, bars and restaurants, or that our state had issued a no-travel order. After repeated attempts to get through and being sent to the "virtual agent" over and over with no progress, I finally got through to an agent. 8 and half weeks of trying to talk to a human is ridiculous. Sahar was able to process my refund. She was the ONLY bright spot in this exhausting ordeal. I will never use this company or its subsidiaries ever again.