Economy Energy
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Would give a zero if I had a chance.
Would give a zero if I had a chance. I had many issues with them during my year with them, including people who were refusing to raise my complaint (despite 3 requests to do that in the same conversation)! One warning: don't use their web chat, the people over there are usually useless, surprisingly people on phone are much more helpful (would have thought they should be changing on their work stations but can't believe that). I've now switched away from them (finally!) after not receiving information regarding meter readings needed or any kind of communication and them saying rudely they don't actually need to send me anything! When I switched away I had to contact them myself to get the final bill and later I was told the final refund of the credit was requested. Usually, it is for every single company to get that processed within 14 days via BACS. However, today after 17 days of waiting, I called them only to hear they have 28 days to look into my refund request and it was added to the spreadsheet but they don't know when this will be processed at all!!! I'm not complaining because of the agent that is on the phone as it is not her fault and I know how it feels like when you answer the phone and you have to apologise for what should be achieved normally but I am ver angry and disappointed with this company in general that they aren't able or willing to deliver the service that most of the companies with even lower score on trustpilot can! If they don't start trying to put themselves together, soon they will be going down the same way as GB and Iresa. If I don't receive my refund until December, I will be raising a complaint and going to Ombudsman requesting a much higher refund than 75 quid.