Affinity Water
View company profile →
Don’t trust Affinity Water with your billing
Repeatedly poor service; not least changing my Direct Debit payments without telling me. Every year I have to call them to make the slightly higher payments that work to ensure their shocking price increases are covered. Every year they drop the payments back down. 2025 is a special year for poor service as they put the correct DD through in January as requested then changed it again. Re-Nationalise this essential utility, this is profit before service - again. Response noted - there is nothing more to add. Affinity repeatedly ignore reasonable requests to maintain DD payments and on every occasion fail to provide a basic level service. Interesting to see that Ofwat don’t take any interest in billing issues like this so it seems they are also happy for customers who are proactive with monitoring payments to make up for the shortfall.