Health and Care
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Return policy outrageous
The company very nice when ordering not so when you want to return your item even when they say as long it’s in a resalable condition you can have full refund. The telephone my 83 year old brother only had it 4 days couldn’t understand how to use it so was in exalent condition , they refused to give money back saying it had scratches on, sticky stuff , bottom of phone looked like a dog had been chewing it on the images they sent by email never had a dog, all down right lies on reading reviews it looks like it’s a common thing when you return items especially the elderly. They do offer to send it back to you if you’ll pay postage also they kindly offer to dispose of it knowing that’s what the elderly would most likely do . So what happens to the item that’s in excellent condition up sale again double profit ?