Southall Travel
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Avoid Southall Travel – Unethical and Greedy
I paid Southall travel £1,500 for a return ticket that should have cost no more than £1,000. On my return journey, I had an emergency and needed to change my flight approximately five hours before departure. I understand that last-minute cancellations typically result in minimal refunds. However, when I called Southall Travel, they offered me a pathetic refund of £15-£20 for a no-show. Instead of genuinely helping, they offered me a “discounted” flight for £555, claiming it was only because I had already paid for my original ticket. A quick online search showed the same flight available for £300. They showed zero empathy for my emergency and were more interested in profiting from my situation rather than offering a fair price. Their lack of ethics and compassion is appalling. Avoid them at all costs!