Bank of Melbourne
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LEAVING
LEAVING. I am so pissed it is unbelievable how negligent and abusive this bank is as to the avoidance and churning they do on customers. They are the worst, customer service never responded (they say 24-48 hours by email or normal snail mail) and branch closed, so I phoned city (went to voice mail - no one replied/returned call) - I had changed pin number, it appeared wrong on save to what I wrote, but I need that to call someone - so I get diverted to "use the app" ok, so I go to setup the app and the pin is wrong I cannot log in. I am locked out of my account and spent hours and hours trying to call, work it all out and the customer service by text messaging options is non existant. I am leaving.