Orlando Rent a Car
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Deposit not returned in full
We arrived in Tenerife only to wait over half an hour with several phone calls being made before collection. When collecting the car the man was very unhelpful. We photographed and noted all the damage on the car before leaving. We paid a deposit for excess insurance. When we returned the car we were told the manager was not there and he had to refund the deposit although the car was signed off as being OK. As we had a flight to catch we had to leave without the deposit refund. When I checked my statement I found the returned deposit was approximately £44 less than it should have been. The deposit should have been returned in full. I emailed the company for an explanation several times but got no reply. If you use this company make sure you get your deposit in full before leaving or better still use another car hire.