SK

SK

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1 out of 5 stars
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Reviews by SK

MA

Malmaison Hotels

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1 out of 5 stars

I never got a reply from the customer services

I booked in the Liverpool hotel, had two questions and emailed through the portal to a national enquiries link. I got replies saying I would get a response soon. I never did get a reply. Totally impersonal and hard to deal with. The actual hotel wasn’t much better either. Dark and tired rooms, too dark to see to put make up on. Air con didn’t work so room was boiling and you couldn’t open the window. My advice is avoid.