Mrs Carol Benabda

Mrs Carol Benabda

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1 out of 5 stars
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Reviews by Mrs Carol Benabda

TH

Thomas Cook Airlines

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1 out of 5 stars

Do not book with Thomas cook airlines it's £200. minimum cost for one person to change a name!

Wish I had read the reviews! We have just been robbed of £550.00 to change 2 names on return flights to Mexico. We already paid £1,139.96 for the tickets. I'm stunned. We booked the trip for our daughter to celebrate her 30th birthday, she has since discovered she is pregnant and we don't want her to risk exposure to the zika virus or be so far away when she will be 6 months pregnant. So we swapped our European holiday with her and her partner. Jet 2 charged £58.00 total cost to change their flights. Thank you Jet 2 a reasonable fee. It just doesn't compare, it's extortionate. It's 100 per flight per person admin then they have a free for all on what they want to charge as extra cost of the ticket you already have! The website is a joke too, it's not easy to make a complaint. They are a disgrace. I'm so cross I have not been able to complain right away too. I'm absolutely dreading the trip and it's meant to be a holiday.