Travel Insurance Direct
Read all reviews for Travel Insurance Direct →
Used to be good but Cerberus are a bunch of idiots who try every trick in the book not to pay you in
This company used to be good, however this time with my claim I am dealing with Cerberus who a basically are bunch of moronic crooks. They ask idiotic questions for information that you have already provided and take about a week to respond each time. Please see the following example: "What Happened Was walking back to my hotel. This little arab followed me harassing me for cigarette and talking to me about soccer. He pick pocketed my phone as I didn't realised it happened until i got to hotel about 5 minutes later." Cerberus r esponse: 2. Further details regarding the circumstances of the loss: What happened? When did you first become aware of the loss? How do you believe the loss occurred? They also requested me to pay for a translator to translate 6 pages of a French Police report that hold's no relevance to the facts it looks to me like terms & conditions. All the main information such as "Name" " What happened" etc are clearly visible and written by me in English. Nice Tactics not to pay Cerberus, really lame, good luck explaining this to a Member in VCAT. I look forward to embarrassing you in VCAT :) Any by the way....TID I will never use you again because of those idiotic Cerberus uneducated morons.