Activate Learning
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Absolutely unreliable with no sense of responsibility.
Very poor communication to potential customer and absolutely no sense/culture of responsibility or accountability in this organisation. I tried to apply and enroll on a course by a local college who are part of Activate Learning now. Filled in online application 2 months in advance, received 2 confimation emails stating that Activate Learning will be in touch. Few weeks before the course date got another email requesting to contact Activate Learning to settle the payment for the course. When I called I was told by Activate Learning that my name is not on the list, course is fully booked and there is nothing they can do. Nobody could provide any explanation what had gone wrong, neither they were willing to try to help. I also raised a Complaint on Activate Learning website and few weeks later still have not heard anything. When calling Activate Learning, the recorded greeting message on phone states that Activate Learning is commited to provide outstanding customer experience or something similar along those lines. Nowhere near in my case. I had to contact the college directly and the staff there were willing to look into problem and found a solution.