Planet Fitness
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Disappointing experience based off personal judgement!!!
Renton Washington What a disappointing experience I had today! Nevertheless, when someone treats you unfairly based on personal judgment or who you are, just smile! Today, I went to the Planet Fitness center in Renton, WA. At the counter, the staff member scanned my barcode and told me I couldn’t use the service anymore unless I updated my credit card information, which is set to expire this month. I hadn’t even noticed this and didn’t realize I needed a credit card on file since the gym directly withdraws the monthly service fee from my bank account. She explained that the card is required as a backup payment method. But when I checked the payment details in my app, I saw that I already paid for this month, and my next due date isn’t until October 17—almost a month away. A better approach would have been to politely remind me: “Please update your credit card information before your next due date.” Instead, she immediately restricted my access, which didn’t feel right. She seemed to forget that her role is to represent the company and serve all clients equally—not make personal judgments. She doesn’t even know me! This was actually the second time she treated me differently. Since May, over the past five months, I haven’t even been able to go to the gym more than ten times due to my busy schedule. Still, I’ve never wanted to cancel my membership. Every month, I pay $27.58 for my Black Card membership, regardless of how often I attend. My question to the fitness center is this: Why do you need credit card information if a person is already paying directly from their bank account? If someone fails to pay, then naturally they shouldn’t receive the service. Isn’t that how it should work?