Sky Insurance - Temporary Car Insurance Compared
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Cheap car insurance. Bad customer service experience.
Obviously there are plenty of glowing reviews on here, but I can only comment on my experience, and the fact that I feel compelled to go on here and write a review speaks volumes of my customer experience with Sky Insurance. Firstly, credit where credit is due. I got a really competitive price for the temporary car insurance I needed (hence the two stars and not one). All good on that front. Unfortunately, when I actually needed to communicate with them to ask a simple question, the response was pretty rude and unhelpful. When I asked for my query to be escalated, I was told “there’s no one to escalate to as I’m the Manager of the department”. And “this isn’t normally an issue for other customers”. By the way, I was simply asking for a receipt for my payment as this cost needs to come from my Mother’s estate (she passed away recently). Not impressed, however, I’m sure it was bad luck and I just drew the short straw. Perhaps the “Manager” I dealt with was not a good barometer for their culture or behaviours as a business. Having said that, I wouldn’t use them again on principle. In future, I would rather pay a couple of pounds a month more and use someone else.