Travelocity
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Never ever again.. the government should investigate this company.
We booked a 7-day cruise to Alaska with Travelocity. My husband made reservations on the phone. He paid initial $500 and $172 of insurance as well. He got a message with details after that and found out that the cabin was of the wrong type. He called again, and they corrected that, but in the new invoice they didn't specify that $172 was insurance payment, just wrote that $672 were initially paid. It was our first cruise experience, and at that time, we didn't pay attention to this detail. Later on, my husband got sick and couldn't travel on the date we had planned. He had a note from the doctor. We contacted Travelocity and changed the cruise date for the later. However, they denied that we had insurance. Obviously, when the first mistake was corrected, the representative made another mistake by not entering our insurance payment in their system. Now I wonder if all this has been done on purpose. We tried to talk to them including the supervisors, but to no resolution. First, they denied the fact of insurance. Then they wrote that insurance was already used as changing dates would cost us much more than $550 that we paid. When I asked what expenditures did our insurance cover exactly, they simply did not respond. Later on they somehow removed our confirmation number from the system, so I couldn't even contact them as the automated menu required this number first. We decided to let it go as we were afraid that the whole trip could be jeopardized if they do something else. As long as Royal Caribbean sent us all the tickets, we decided not to touch Travelocity again. So, the conclusion is to never again use their services no matter how good their prices may seem. Having read other reviews with similar stories, we believe the government should investigate this company, to stop them from stealing our money.