Lyca Mobile SE
Read all reviews for Lyca Mobile SE →
Bad mobile operator
On November 7th I purchased the Lyca smart L tarif eSIM (BunDleGo Online SIM) for 6 months with auto renewal, worth 429.96kr. for my daughter who is studying in Linkoping. After installing the qrcode she never had any calls or data. In her area the balance never appeared. The customer support line is in Swedish, she was unable to speak to an assistant in English (note that neigher my daughter nor I speak Swedish, we speak English). From experience on the 10th, I decided to buy a new eSIM smart L worth 49.50kr, 30 days. She installed the respective qrcode. Anything! Without being able to make calls, she has no data and I don't receive any help from Lycamobile. The personal balance is still 0kr. I sent an email to Swedish Lycamobile (complains) about this problem on november 13th asking them to resolve this or refund the amount paid. I have not received any response so far. At this point I just want my refund since I paid for a service that doesn't work. I want to file a complaint against Lycamobile Sweden for their lack of customer service, for charging for a service that doesn't work and for not providing any answers or solutions. Atualização à data de hoje: Quando recebi a resposta da Lyca de imediato enviei os comprovativos para o mail indicado. Respostas? Nenhuma! Voltei a enviar um novo mail para o mail de queixas da lycamobile.se... sem resposta mais uma vez. Neste momento apenas quero a devolução dos valores que paguei, a rescisão de um serviço que não funciona e nem isso consigo obter. Vergonhoso!