Michaels Stores
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Horrible Customer Service and Management
I was checking out of the Newton store and the cashier wouldn't give me the online advertised promo discount bc I didn't have my phone (don't always carry it). This has not been a problem (as recently as about a month ago) in the past. He told me it would be easier and quicker for me to use my phone (which leads me to believe he just didn't want to bother). I asked for the manager who came over and had an attitude and actually was worse than the cashier. I wanted the District Managers contact info and was told to call the 1-800 number. When I said this hasn't been a problem in the past, instead of giving me the discount as a courtesy and asking me nicely to bring my phone in next time, I got no apology of anything that resembles customer service or care. Just attitude from a person that shouldn't be working with the public. There are definitely other and better places to get arts and craft supplies and that's where I'll be going.