SU
SURI - Sustainable Electric Toothbrush | B Corp™
View company profile →
Replacement charging case doesn't work. Help!!
You sent me a replacement charging case for my Suri brush but it IS NOT CHARGING MY BRUSH. I have tried TWICE NOW and had to use the standup charging button and had to maneuver the brush base to get the charging light to start up. Before I used the charging button, I tried the charging case, standing it up in a mug so that the toothbrush base used gravity to "lean into" the contacts. That didn't work either to recharge the brush, although the UV sanitizing appears to work OK.