EN
Energy Ombudsman
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ENERGY COMPANIES MARKING THEIR OWN HOMEWORK
An absolute waste of time. A service provided and financed by the Energy Companies to offer a small financial reward and an apology to make complaints go away. My compaint was about the forthcoming RTS shutdown and the failure to offer any viable metering solution was transformed into something I had not complained about. i.e. service and tariffs. The resolution suggested would (will) incur serious financial hardship. A service independant of the OFGEM and the Energy Companies is required to properly investigate complaints without fear or favour. That is clearly not the case at present. With a 41% 1 star rating you would think the penny might have dropped how useless the service is for any real complaint.