H10 Hotels
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How a hotel can ruin your holiday - H10 BERLIN
Hello we arrived today 15 August AT H10 HOTEL BERLIN staying in Privilege room 413 and we noticed 4 very disturbing facts: 1. None of the room windows can be opened so NO FRESH AIR ENTERS THE ROOM 2. The bathroom has NO VENTILATION OR WINDOWS THAT CAN BE OPENED so it cannot be ventilated??! 3. The air conditioning is ONLY WORKING IN FAN MODE (it just pushes around the existing air in the room) IT DOES NOT WORK IN HEATING MODE so you cannot set the room temperature 4. The TV channels are shown in VERY POOR DEFINITION THE IMAGE IS BLURRY and there is only 1 Channel available in English. Now I understand the H10 Hotel in Berlin is listed as a 4 Stars property on Booking.com and this is why I booked it in the first place BUT ARE YOU SURE THAT THIS HOTEL DESERVES THIS RATING?!! Because as I see things now: BOTH THE HOTEL AND BOOKING.com are DECEIVING THE CLIENTS! EVEN WORSE: It is advertised as Junior Suite on Booking.com but it is nothing but a glorified double room: THERE IS NO SEPARATION BETWEEN THE BED AREA AND THE SITTING TV AREA AS ANY JUNIOR SUITE SHOULD HAVE! WHEN WE ASKED THE HOTEL MANAGER TO UPGRADE US BY PAYING THE DIFFERENCE TO A SUITE THEY REFUSED. P.S. I have also contacted BOOKING.com and TRIPADVISOR concerning these issues