Above9 Travel
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Excellent Customer Service
I will admit at first, I was worried about using this company as it is the first time I contacted a travel assistance group. My final flights are at a much better cost with only one stop each way of my trip from USA to Europe and back than I found when researching various avenues myself. Mine was not a simple round trip as I will fly into one city and return from another city. The experience was very satisfactory and trustworthy. I had personal service with one agent assigned to my request, Oscar, providing personal care and paying close attention to my requests rather than having to repeat myself with different agents each time I called. Oscar maintained frequent contact with me by phone and email daily to provide updates to progress of his search, provide me with several options to review, and kept the cost as low as possible for my European trip. He did not book final tickets until he obtained my approval to do so. Oscar was never "pushy" or overbearing. He was polite, friendly, and very patient with me in finding exactly what I requested. In fact, I did not feel pressured to remain with Above9 if I felt they were not a good fit for me. Overall, my experience was enjoyable, and I fully recommend Above9 Travel for assistance with finding the best flights available.