Lyca Mobile USA
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From Disappointment to Hope—Thanks to Omar at Lyca Support
***Initial review:03/30/2025*** 3 stars ONLY for the customer service rep! I reached out to Lyca USA Support due to an ongoing issue with my SIM card and 6-month plan. Since the day I purchased it, the data service never worked—not even once. I had to make multiple attempts to connect with someone for help, which was extremely frustrating and disappointing. I was firmly set on leaving Lyca and requesting a refund. However, my interaction with Omar from the support team made me reconsider. His calm demeanor, professionalism, and genuine effort to assist me stood out. He was patient, soft-spoken, and truly empathetic to my concerns. Thanks to Omar, I’ve decided to give Lyca another chance and allow the backend technical team to relook into the issue. Omar is an excellent representative who reflects the kind of customer service that keeps people from walking away. Thank you, Omar, for being a bright spot in an otherwise difficult experience. ****Update 2 as on 04/6/2025:**** It’s been almost 5 business days and none responded yet with a proper solution to my case. I also initiated a request via email to customer service for a full refund and none cared to respond till now. This is insane support team!!!