Rixos Hotels
View company profile →
Food poisoning, smells toilet everywhere, worst cocktails ever!
I’m writing from Turkey. We have to abandone our 5-night RİXOS SUNGATE holiday which we bought for 57,500 Turkish Lira in just 3 days. The smell of urine permeated every area of the hotel, from the elevators to the corridors, from the dining areas to the poolside. In our room the long towel pipe under the sink in the bathroom was rusty, the toilet paper holder remained in our hands, and when we pressed the flush it continued to flow and we had to press it repeatedly to stop it. I can say that there was almost no water flowing from our shower. We requested a room change to guest relations and they stated that they could not help because the hotel was full. Every time we entered the main restaurant, it was dirty, our slippers stuck to the floor, everything was stinky, everything was stale, we couldn't eat. It takes 30-40 minutes for your drink order to arrive by the pool. cocktails are very bad. We ate a hamburger and there were bones in it. We talked to our agency and said that we wanted to leave the hotel. We waited for hours to get a refund for the days we didn't stay at the hotel. Finally, when my husband said that he would complain and take this matter to the press, things changed and this time we were offered a suite room and special treats in exchange for our stay. But of course, we did not want to take that risk and said that we would leave the hotel immediately. But since half a day had passed, our departure was postponed to the next morning. And that evening after our last meal I was poisoned because of the meat I ate at the Alara snack restaurant. I vomited until the morning, and my 3-year-old son had a fever the same night because he was exposed to intense air conditioning in the playground. My husband explained my situation to the guest relations and asked for medicine and they said they could not give it without a doctor's examination. The examination fee was 100 dollars! Next day we left the hotel at 7 in the morning. We spent 3 days like a nightmare. I DO NOT RECOMMEND THIS HOTEL TO ANYONE!