Lebara Mobile (FR)
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Messed up porting my number which removed the service on both my old and new number
Same issues as the reviewer a week or so ago. Took out contract, set up app, activated SIM and everything was fine. They were then to port my old number across, messed it up and now I have no service on either my original number or the Lebara one. The Lebara SIM doesn’t even connect to their network. Customer service are hopeless, tell you everything will be fixed soon and then nothing happens. They lie to you telling you that they have fixed the ‘technical’ issue and that everything will work soon, but it doesn’t. Won’t / can’t transfer you to a manager, say they are raising a complaint but won’t give a reference number or the details of the team that will handle it. I asked them just to turn my SIM back on with the Lebara number so at least I had some access and they couldn’t even do that. No resolution time, told the complaints process would take 48/72 hours in the meantime no service. Going to cancel contract and go with a better provider.