Starling Bank
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Starling asked me to rate them so here…
Starling have asked me to rate them so here goes… I had a small problem but their "help" people managed to drag it out for days telling me how they wanted to help (their pasted speech sent so many times I lost count, plus filling the chat so much it was hard to follow) only to get back to what I'd said all along. So I reduced my usage and balance. Then a asked where the exit was on the app. Again huge standard messages, often only that before a new person took over and they gave me the same speech, so again days with no solution. They said: "it's not needed", I echoed what security experts constantly say: "always close apps fully". They still maintain that it isn't needed. Now I do still have some money with them and I still use them but I genuinely no longer feel safe. How did they ever get such a high rating when their app doesn't even have an exit? If that, then what else…?