Anaconda Stores
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Worst online store in Australia
I ordered a "The North Face" jacket on sale for $280 order # 925998720 on 18th May and paid in full online. 3 days later I received an email advising the item was out of stock and a refund was to be processed. That's fine, poor inventory management system but no big deal. I was then online on the 31st May and saw the item being advertised again so I reordered it and paid in full again, order # 926026404. I then thought I would call the customer care number after I ordered it to confirm it was in stock this time and the order would be filled. She confirmed there was 15 items in stock. The next day I received another email advising it was out of stock and a refund was to be processed again. I then called the customer care number, reiterated everything including that I had called to confirmed the item was in stock after I ordered it and they basically said to bad, no goodwill gesture, no "we will fill it on back order for you at the sale price", NOTHING! So there are only 2 conclusions to draw from this. Either they are prioritising the fulfilment of east coast orders because the delivery costs are less for them ( I am in Perth and for orders over $100 they said delivery costs are free ). This is actually illegal to place one customers order ahead of another customer if payment has already be taken. The other alternative is they are trying to inflate their sales for the month by selling items they don't have and then processing refunds that they will run through their financials under a different accounting treatment perhaps in order to hit some internal targets for the month or hit some volume targets with the manufacturer. Also VERY ILLEGAL. Needless to say I will not be shopping at Anaconda again and I would be very careful about buying any of their online sales items.