VENUS Fashion Inc.
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I purchased a bandu top in January 2025…
I purchased a bandu top in January 2025 for a cruise in May 2025. When I wore it for the first time, there was a wire that was coming through the material. I was unable to wear the top going forward. When I called, the agent explained the 30 day policy, however, she would make an exception because of the situation She put me on hold, when she came back on the line, she explained that she would give me a credit, only on the account for future purchases. I was fine with that. As we were on the line an email came through saying they are rejecting the credit, after she had already told me she was giving the credit. Now I have a top I can no longer wear. The top was 80 dollars. I don't feel like the company values their customers. I've been with Venus for over 10 years, I have a Venus card in which I am going to cancel. I will no longer shop with Venus. BUYER BEWARE