Hainan Airlines
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Never Flying with Hainan Again
Never Flying with Hainan Again My experience with Hainan Airlines has been nothing short of appalling. I booked a return flight from Edinburgh to Beijing, departing 17 May 2025 and returning 31 May 2025. Out of the blue, I was informed that my outbound flight had been cancelled—with no explanation whatsoever. Instead of offering a reasonable alternative, I was told I could either get a full refund or take another flight six days later on 23 May—which would ruin nearly half of my trip. This is completely unacceptable. I found and paid for a new flight from London on the original date, but when I asked Hainan for a refund just for the cancelled leg, I was told they would cancel my return flight as well. So I’m essentially being punished for their cancellation. What kind of airline treats its customers like this? Everything—my itinerary, budget, and plans—was carefully organised around this trip. Now I’m stuck, either losing money or scrambling for overpriced last-minute alternatives. Hainan Airlines has shown a complete lack of respect for their customers, and their rigid, unsympathetic policies speak volumes. After digging deeper, I found plenty of other negative reviews. I only wish I’d seen them before booking. This airline is not reliable, not professional, and not worth your trust.