Water Babies
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Disinterested staff, poor training and no time management
We began on the 5th of October in Sutton and had a wonderful instructor. She was set up early and invited us into the pool early to get to know our baby. This was our only good session with water babies. It was all downhill from here. After that, we had a different instructor who never arrived earlier than 10 minutes before the session starts. She was late several times (no apology) and cancelled our class twice on the day with barely any notice (one 30 minutes before class started so we were at the venue). She did not explain the activities in the water leaving my partner feeling unsafe and unsure. The instructor needs to be monitored by your company so you can see the sessions she has been delivering. The dwindling class size is a reflection of the service provided. I am upset that we had 2 out of our 7 sessions cancelled. We were unable to attend our last session due to a D&V bug and water babies would not allow us a makeup session ‘due to us not having an active membership’. I will be asking for a refund however I am 99% certain they will refuse us that as well. I can’t recommend them after the poor service we have received. We will be looking for another swim school to join along with many of the other parents and children who were signed up to our swim sessions! *** I don’t see how gaining my name is going to help you ‘investigate’ this. I have provided the location where the franchise operates and a decent amount of information in this post ***