Consumer

Sep 8, 2026

⭐️ SEATSNET⭐️

⭐️ SEATSNET — VERY DISAPPOINTING EXPERIENCE ⭐️ I honestly don’t know where to start with this experience. I purchased concert tickets through Seatsnet with an estimated delivery date of 4/9/26. Considering I was travelling from Liverpool to London specifically for the concert, having the tickets arrive on time was rather important. 4/9 came and went. No tickets. Cue the WhatsApp conversations with Seatsnet. The response? Essentially: “Rest assured, your tickets will be delivered.” Brilliant. Except nobody could actually tell me WHEN they would be delivered. I continued chasing for updates and eventually received a phone call from Seatsnet explaining that they were trying to get the seller to send the tickets. Fair enough — at least someone finally explained what was actually happening. Then came the absolute gem: Apparently, the tickets could potentially be delivered up to TWO HOURS before the concert started. Two hours. When you’ve travelled from Liverpool to London for an event, that’s not reassurance. That’s anxiety with a countdown timer. 😂 Imagine travelling hundreds of miles, paying for travel and accommodation, and potentially finding yourself standing outside a London venue waiting for your concert ticket to materialise. “Rest assured.” Yeah… right. 😂 Thankfully, the tickets eventually arrived. But surely that would be the end of the drama? Nope. The tickets had NO GATE NUMBER. NO TURNSTILE INFORMATION. So we arrived at the venue and started playing “Which Turnstile Will Actually Let Us In?” First one: ❌ WRONG TURNSTILE Second one: ❌ WRONG TURNSTILE At this point I was beginning to question whether I’d purchased concert tickets or accidentally signed up for The Crystal Maze. 😂 Eventually, after trying multiple turnstiles, we found the correct one and got inside. My overall experience with Seatsnet Yes, ultimately the tickets worked and we got into the concert. But let’s be honest — that’s the bare minimum. The entire process was unnecessarily stressful, particularly because the communication was so poor. The WhatsApp support was frustrating. There was far too much “don’t worry” and not enough actual information. Customers don’t need constant reassurance. They need answers. Where are my tickets? When will they arrive? Are they definitely coming? What happens if they don’t? Those are fairly reasonable questions when you’ve spent money on tickets and are travelling from another city to attend an event. I completely understand that Seatsnet relies on sellers providing tickets, but that’s not really the customer’s problem. The customer has bought through Seatsnet and expects Seatsnet to provide a reliable service. Would I use Seatsnet again? Absolutely not unless I had no other option. The experience left me feeling like I was taking a gamble right up until the moment we actually got through the turnstiles. Tickets eventually arrived ✅ We eventually got inside ✅ Peace of mind ❌ Clear communication ❌ Stress-free experience ❌ Seatsnet might want customers to “rest assured”, but after this experience, I’d be more inclined to “remain concerned.” 😂 For me, this was a one-star experience, and the only reason I’m giving one star rather than zero is because, eventually, we actually got into the concert. Use at your own risk.