SriLankan Airlines Official
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Lost seats and broken screens
To be honest for the price of flights this was disappointing. We flew in June. I paid an extra $600 for extra leg room both ways. The flight there wasn't bad and we got our allocated seats but the food was horrible and the TV screens were broken. The option was fish or fish as all the other meals ran out. On the way back when I went to check in I was told that our seats were no longer available. Despite having this in writing and a printed ticket I was told there must have been a system error and we were seated in the four-seated rows completely in a different section to what we had requested and paid for. We were told there is nothing they can do and no compensation. We are both really tall people which is why we were able to and willing to pay extra for the extra leg room. Again, both screen (entire row) didn't have working TV or changing portal. After they made attempts to reset we were simply told there's nothing they can do to fix it. We landed with only 2% battery and had to run around after we landed we had to trying to find ways to charge our phone to organise transport home. The staff were nice but beyond that, seats we paid extra for given away, broken TVs and broken chargers. Definitely not what we paid for.